Faq

Account

How do I change my personal information?

Log in to your account to be able to access your personal information and to change them.

I forgot my password, what do I do?

Click on the “My Account” icon at the top of the page, then “Forgot Your Password?”. An email will be sent to you with your new password.

Orders

How do I place an order?

Browse our website and choose the product(s) you’d like and click the “Add To Cart” button. Your purchase will be placed in our shopping cart, which you can assess easily at the top right hand corner of the page. Continue shopping until you’re done, then click on the “Checkout” button and let us guide you through to payment. Once the order has been confirmed and you have made payment, you will receive an email confirming your purchase with your order and delivery details.

Payments

Is my information secure on your website?

Most definitely. We use the latest encryption technology, SSL or Secure Server software, to ensure that your personal information is safe and protected. For example, when you order from us, information such as your name, address and credit card number is encrypted so it can’t be read as it is sent over the Internet. We also do not sell or trade your personal information to any third parties.

What payment modes do you accept?

Payments are processed via PayPal, which accepts payment via a PayPal account, or direct payment via a credit or debit card if you do not have a PayPal account.

Warranty of Tea accessories

All tea accessories sold by NAVA are not covered by warranty unless otherwise stated. Material of accessories are also stated in the website. All items shipped out will be checked thoroughly to ensure product is free of defects.

Product Information

How should I store your tea?

Whenever possible, store in an air-tight container (we also have these for sale), away from sunlight, moisture and odours. Exposure to these will cause the tea to deteriorate and lose flavour. You may also wish to store them in your fridge to maintain freshness for as long as possible. However, do note that opening a bag straight from the fridge will result in condensation on the inside of the pack, which, when closed, can then affect the quality of the tea inside.

Others 

I have a question — who should I contact?
We’re here to help! Please reach out to the appropriate team based on your query:

We’ll make sure your enquiry reaches the right team and gets a timely response.