Delivery & Returns
|Country||Order Amount||Shipping Rate|
|Singapore||$49 and below||Flat rate of $8|
|$80 and above||Free|
Time in Transit:
You should receive your order between 3 to 5 working days from order confirmation. Should your delivery be scheduled late, you will receive an email informing you of this. Please note that once your order has been dispatched, you will not be able to cancel or change your order.
Delivery is made anytime from 9am to 8pm, Monday to Friday, excluding Public Holidays. Deliveries can sometimes be made outside of these hours. If you are not home during this time, we recommend arranging for delivery to your work address instead. Re-deliveries are chargeable $6. Should you have a preferred timing, please let us know under the “Comments” section during checkout (before 12pm, 12pm to 5pm or 5pm to 8pm slots).
If your order is returned to our company because the address entered was incorrect, package was unclaimed, or there was no one to receive the item, re-delivery is chargeable at $6.
You may choose to pick your order up at our warehouse at the following address, 2 days after order confirmation. Store pick-up is free.
14 Kung Chong Road
#05-01 Singapore 159150
Our business hours are 9am to 6pm, Monday to Friday, excluding public holidays.
All international orders are shipped via SingPost Regular Air Mail with registered postage. Please note that you may be held liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country.
|Country||Order Amount S$||Shipping Rate|
|Malaysia||$99 and below||$10|
|$100 and above||Free|
|$99 and below||$30|
|$100 to $199||$20|
|South East & East Asia (excluding Japan)||$200 to $349||$15|
|$99 and below||$40|
|$100 to $199||$28|
|Everywhere else||$200 to $349||$22|
Time in Transit:
You should receive your order between 8 to 24 working days from order confirmation. Should your delivery be scheduled late, you will receive an email informing you of this. Please note that once your order has been dispatched, you will not be able to cancel or change your order.
If your order is returned to our company because the address entered was incorrect, package was unclaimed, or there was no one to receive the item, re-delivery is chargeable.
To track your order, drop us an email at email@example.com with your Order Number (found on the confirmation email sent to you, or under ‘Recent Orders’ in your ‘My Account’ page)and we will get back to you with information on your order.
Other delivery terms:
- Delivery will be made to the address specified during checkout.
- NAVA will deliver your order only to the main entrance of the delivery address.
- All goods must be received by an adult aged 18 or over.
- If there is nobody qualified to receive the goods at the agreed time and place specified, re-delivery will have to be arranged (and this is chargeable).
- Whilst we make every effort to deliver all goods in the agreed time, NAVA will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
Returns, Exchanges, Refunds and Warranty
When you buy from the 1872 Clipper Tea Online Shop, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.
If you have received faulty, incorrect or damaged goods
Whilst we take all precaution to ensure that orders leave our warehouse free of defect and according to order, we do acknowledge that human error might sometimes occur. We apologise in advance. Pease email us at firstname.lastname@example.org or call us at +65 6471 0090 (Mondays to Fridays, 9AM to 5.30PM Singapore time. Closed on weekends and public holidays) for information on procedures for returns, exchange or refunds within 14 days from receipt of product in original packaging. Nava will not be liable for any goods missing during delivery of returns.
When you return goods
Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery.
Nava will not cover costs of refunding shipping charges unless due to a company error.
Any returns that are verified to be in accordance to our quality standards and/or not due to company's error will be subjected to 25% restocking fee of product cost.
In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.
PayPal credits refunds according to how the original payment was made. Do note that refunds to credit cards can take up to 30 days or more to appear on your statement.
When you want to exchange items from your order
Nava will exchange any unopened product for a product of a higher or comparable value within 14 days of receipt. We do not cover costs of returning shipping charges, unless due to company error. Please email us at email@example.com or call us at +65 6471 0090 (Mondays to Fridays, 9AM to 5.30PM Singapore time. Closed on weekends and public holidays) for information on procedures for exchange within 14 days from receipt of product in unopened original packaging.
Warranty of Tea accessories
All tea accessories sold by Nava are not covered by warranty unless otherwise stated. Material of accessories are also stated in the website. All items shipped out will be checked thoroughly to ensure product is free of defects.
Nava regrets that any cancellation after orders have been successfully processed will not be approved.